![7 Ways Leaders Can Promote Communication at Any Organization](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_587290905-1.jpeg?width=992&height=620&length=992&name=AdobeStock_587290905-1.jpeg)
7 Ways Leaders Can Promote Communication at Any Organization
Any organization is only as strong as its ability to communicate. When an organization lacks strong communication, staying aligned and keeping...
![Mislabels and How They Can Impact Others](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_359521658-1.jpeg?width=992&height=620&length=992&name=AdobeStock_359521658-1.jpeg)
Mislabels and How They Can Impact Others
Mislabeling—using Labels™ to express an unspoken element of the conversation but getting it wrong—is a Black Swan skill many people use on accident....
![How to Use Labels™ to Neutralize Negative Emotions in a Negotiation](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_329301187%20%281%29-1.jpeg?width=992&height=620&length=992&name=AdobeStock_329301187%20%281%29-1.jpeg)
How to Use Labels™ to Neutralize Negative Emotions in a Negotiation
Humans are wired to think negatively.
![Dealing with an Over-Inflated Ego](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_267219352-1.jpeg?width=992&height=620&length=992&name=AdobeStock_267219352-1.jpeg)
Dealing with an Over-Inflated Ego
For the most part, people don’t understand egos. When our counterpart has an ego, we don’t like it. We call folks with over-inflated egos...
![10 Rules You Need to Break Right Now](https://www.blackswanltd.com/hs-fs/hubfs/Screen%20Shot%202023-05-16%20at%202-24-55%20PM.jpeg?width=992&height=620&length=992&name=Screen%20Shot%202023-05-16%20at%202-24-55%20PM.jpeg)
10 Rules You Need to Break Right Now
1. Ask good questions – False You need to gather information–yet people hate being interrogated. Questions create friction, diminish rapport, and...
![3 Ways Tone Can Make or Break a Deal](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_434000297%20%281%29-1.jpeg?width=992&height=620&length=992&name=AdobeStock_434000297%20%281%29-1.jpeg)
3 Ways Tone Can Make or Break a Deal
Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...
![Women and Tone](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_568710235%20%281%29-1.jpeg?width=992&height=620&length=992&name=AdobeStock_568710235%20%281%29-1.jpeg)
Women and Tone
In the workplace, a woman’s tone of voice has a profound impact on how she’s perceived. If a woman should ever be wrongly thought of as whiny or...
![Mastering Tone in Negotiations & Why It Matters](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_575215935-1.jpeg?width=992&height=620&length=992&name=AdobeStock_575215935-1.jpeg)
Mastering Tone in Negotiations & Why It Matters
Everyone’s heard the famous adage: It’s not what you say, but how you say it.
![Navigating Friendships Using Tactical Empathy](https://www.blackswanltd.com/hs-fs/hubfs/Difficult%20Friendships.png?width=992&height=620&length=992&name=Difficult%20Friendships.png)
Navigating Friendships Using Tactical Empathy
A friend hasn’t reached out to you in a while.
![3 Signs It’s Time to Cut Your Losses and Move on to the Next Deal](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_242705830%20%281%29-1.jpeg?width=992&height=620&length=992&name=AdobeStock_242705830%20%281%29-1.jpeg)
3 Signs It’s Time to Cut Your Losses and Move on to the Next Deal
According to Black Swan CEO and founder Chris Voss, it’s not a sin to not get a deal. However, it is a sin to take a long time to not get a deal.
![Why You Need to Use No-Oriented Questions™ in a Negotiation](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_538321650-1.jpeg?width=992&height=620&length=992&name=AdobeStock_538321650-1.jpeg)
Why You Need to Use No-Oriented Questions™ in a Negotiation
The goal of using No-Oriented Questions™ is to transition out of eliciting a yes response from your counterpart and try to get them to agree by...
![4 Negotiation Techniques Every Attorney Should Use](https://www.blackswanltd.com/hs-fs/hubfs/_sbm_2017/AdobeStock_525069624-1.jpeg?width=992&height=620&length=992&name=AdobeStock_525069624-1.jpeg)
4 Negotiation Techniques Every Attorney Should Use
Author Raheel Farooq famously said: “Arguing with a lawyer is not the hardest thing in the world; not arguing is.” Everyone wants to make their...