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Live In-person
level 2-Day
date April 22 & 23, 2024
time 8 AM to 5 PM

Diamond Training: Cutting Edge Negotiation - Philadelphia


Diamond Training: Built for Extreme Pressure

Unbreakable negotiation.

Negotiation is more than just a business conversation–it’s a lifestyle. 

At the Black Swan Group, we recognize that we’re constantly negotiating—with our spouses, our children, stakeholders, and employees. Because whenever there’s a want or need present, you’ve found yourself in a negotiation. 

That’s why our negotiation is different than all the rest—

It goes beyond numbers, formulas, and scripts. It’s all about neuroscience, psychology, and the art of persuasion. It’s about becoming a better listener, leader, and person in order to gain influence. 

The Diamond Training is the first step for you to become a cutting-edge Black Swan negotiator. Discover how our skills have stopped bad guys in their tracks, settled multi-million dollar lawsuits for almost nothing, saved marriages, and transformed hundreds of thousands of lives all over the world.

When you join us LIVE for our Diamond Training you’ll get:

   💎Skills to help you uncover the critical information your counterpart is hiding 

   💎Scientifically-proven negotiation methods to help you make more successful in negotiations (anything from more money to long-term business deals)

   💎Hands-on workshops with other ambitious, influential negotiators like yourself

   💎And so much more!

This training is not for everyone.

We’re only seeking those that have the drive and ambition to win. Whatever your industry—finance, health, hospitality, commerce—these skills can help you create more fruitful and lasting relationships and make your paycheck explode. 

But it comes with a cost. 

It means big change—in your mindset, relationships, and worklife. Some people just aren’t ready for that. That’s okay. They’re not our kind of people.

We want the people that are ready for something transformative, tough, and worth it. 

Because the only difference between a lump of coal and a diamond is the pressure. 

Are you ready to be transformed?

Core Focuses

Tactical Empathy—Learn the fundamental techniques and skills that make up the Black Swan Method. We'll focus on the central ideas and understanding of Tactical Empathy, why empathy should be the principal starting place for negotiations, and the difference between negotiation and bargaining. 

Gathering Information—Did you know that one third of the population hates being asked questions? Learn the skills that can help you gather more information better than direct questions can, and simultaneously helps your counterpart feel more understood. 

Dealing with Negative Emotions—Negative emotions are inevitable when negotiating. We'll coach you in how to respond to personal attacks, how to diffuse negative thoughts in your counterpart, and how to create more trust-worthy and long-term relationships. 

Class Info




April 22 & 23, 2024


8 AM to 5 PM



433 Chestnut Street

Philadelphia, PA 19106

The Agenda

Day 1
8:00AM - 9:00AM
Check-in & Breakfast
Get checked in for the day, find a seat, and have a light breakfast before we get started. 
9:00AM - 12:00PM
Session 1
12:00PM - 1:00PM
Lunch is served. Eat, and connect with the other awesome attendees. 
1:00 PM - 5:00PM

Session 2

Day 2
8:00AM - 9:00AM
Breakfast is served. Eat, connect with the other awesome attendees.  
9:00AM - 12:00PM
Session 1
12:00PM - 1:00PM
Lunch is served. Eat, connect with the other awesome attendees. 
1:00 PM - 5:00PM

Session 2

About the Instructors

Sandy Headshot

Sandy Hein

Negotiation Instructor and Coach

Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint, including 10 years as a hostage negotiator. She was also a certified instructor with the Virginia Department of Criminal Justice Services and served on the training faculty of the Virginia Sexual and Domestic Violence Action Alliance.

More About Sandy→

Derek headshot

Derek Gaunt

Negotiation Instructor and Coach

Derek Gaunt is a lecturer, trainer, and author of Ego, Authority, Failure©. He has 29 years of law enforcement experience, 20 of which he served as a team member, leader, and then commander of hostage negotiations teams in the Washington, DC metropolitan area. He is a hostage negotiation and incident command...

More About Derek→

Don Fieselman Headshot

Don Fieselman

Negotiation Instructor and Coach 

Don Fieselman is the instructor and coach at The Black Swan Group. He began his career as a police officer in Pocatello, Idaho in 1994.  2 years later, he was accepted to the Las Vegas Metropolitan Police Department (LVMPD) in Las Vegas, Nevada. He spent over twenty-five years there and worked most of his career in investigations. He became an instructor and taught local, state, and federal law enforcement personnel throughout his career.  

More About Don→

Frequently Asked Questions

Will Chris Voss be there?

No, I am sorry Chris will not be in attendance.  Our top instructors will be there to teach. 

How many people will attend this event?

The event is open to 50 attendees only. You can expect to interact with each of our speakers, ask your negotiation questions, and network with other like-minded individuals who are hungry to make good deals. 

Are meals included with my ticket?

Yes, meals for the day are included. Breakfast will be served during check-in at 8am and Lunch at 12pm.

In between the morning and afternoon sessions, there will be beverages and snacks available as well.

If you have any dietary restrictions, please let us know as soon as possible by emailing

What is the refund policy?

Things come up and we understand. That's why if you cancel up to 4 weeks in advance we will fully refund your ticket cost.

If you cancel within 4 weeks of the event, a 15% cancellation fee will be deducted from the cost of your ticket.

What should I bring to the event?

Bring your preferred note-taking devices (paper & pen).

What discounts are available?

We don't offer any ticket discounts.  We do offer group discounts of 3+ people. Click the link below Enroll Now. 

Don’t see what you’re looking for?

Send us a message to and we'll gladly answer any other questions you may have about our events. 

Have questions about negotiation training?

Contact Us